Overflowing into an individual mailbox. Mitel 3300

We had a request for a customer with a 3300 and embedded voicemail to be able to do the following.

Call comes in to a Ring group with two members.  After 10 seconds,
Call Overflows to a Ring group with four members.  After 10 seconds,
Call Overflows to a users personal mailbox (Not a group mailbox).

Once a call is in a ring group it is not affected by call rerouting locations, it just follows the ring group timers and overflows. It seems impossible to divert it straight into a phones individual mailbox without ringing the phone or having the phone on permanent call divert.

Here is what we did.

If you dial the voicemail pilot number and then dial #mailbox number you get dropped straight into the mailbox. Would this help?  The target mailbox was 2020

We did the following.

Create a hunt group with no members and a pilot number of #2020
Set the reroute always on #2020 to be the voicemail huntgroup(5555)

Create an ACD skill group 8001
Create an ACD path assignment 8000.  The settings to add to that path are;

           Primary Agent Skill Group - 8001
           Interflow Enabled - Yes
           Interflow Timeout - 1 sec
           Interflow Point Directory number - #2020

Create the second ring group 8051 with the four members in it and overflow it to 8000 (The ACD path)
Create the first ring group 8050 with the two members in it and oveflow it to 8051.
Point the DDI number at 8050.

The call follows the overflows and exists to an ACD path with no agents logged in. The ACD path interflows to group #2020 which being on reroute to voicemail, signals the #2020 to the voicemail, which dumps the call in mailbox 2020.

Painful isn't it!

Anyone who has a more elegant solution, we would be glad to receive your comments. But this at least works.

John Rogers
Telecom Care Ltd

Restarting the Embedded Voicemail Mitel MCD

Method 1:
Sometimes it just seems as though nothing you are doing, even though you are sure it is right, is having any impact on the behaviour of the voicemail.  "If only I could reboot it! But that will mean the system is down for 15 minutes" you think to your self.

Well you can reboot the embedded voicemail. You need either a serial or ssh connection to the system. If you use PuTTy then connect to port 2002 with the protocol listed as Raw.

Use the same username and password as you do to enter the web interface.

At the prompt issue the command

iPVM_Stop()        The system will respond with 'iPVM stopped'

Then issue the command

iPVM_Start ()      The system will respond with 'iPVM starting'


This will definitely have to be used if you carry out something like changing the amount of voicemail ports enabled.

 

  Method 2:

The other way to restart the voicemail which may be easier if you are offsite, with limited access, is simply to do a system backup and tick the box to include voicemail messages.
When the system does a backup of the voicemail it takes it out of service and then puts it back into service after the backup.
John Rogers

Telecom Care Ltd