Monday, 19 November 2012

Outsourced engineering

Are you a telecoms dealer who is finding it more and more difficult to train engineers to the required standard of a particular manufacturer. Are the scenarios below familiar to you?


  • We won't sell you this solution until you have got an engineer (or two) through this two week training course at a cost of £3000 + Wages + Hotel + loss of productivity.



  • We know this bolt on piece of software is dead simple and only has 10 settings, but we won't take a support call on it when it appears to have bugs, because your engineer hasn't done the 30 minute online course at a cost of £150.



  • I did put my engineer through a course, but since it then took me another year to actually sell the widget in question, he no longer has any idea how it works.
If the above sounds familiar, then head over to our website and take a look. Because we offer white label engineering services on behalf of a number of dealers, we see the products on a more regular basis than may be the case within a single dealership. So this makes it worth our while to both keep up with training and to train more engineers.


We are currently fitting

Mitel HX 5000
Mitel Call Director (3300)
Mitel Customer Service Manager
Xarios Phone Manager
Mitel Border Gateway
Mitel Unified Communicator
NEC SVM

We have experience on older systems such as
Ericsson (Aastra) Businessphone
Siemens HiPath
Samsung DCS, IDCS
Toshiba

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