The user wanted a button that would always divert their phone to their mobile and one that would lift the divert, no matter what they had done in the forwarding settings on their phone.
Here is what we did.
Create a speed dial for their mobile e.g. 100 = 07989654321
Check the Call Forward -Third party code (*65 on this system)
Check the Cancel Call Forward -Third party code (*75 on this system)
Check their extension number (220)
On a key on their phone set a user speed call of *65 220 100 (miss out the spaces) to divert
On the next key enter *75220
Maybe it seems simple to you but it took me a while to get there!
John Rogers
Thursday, 2 July 2015
Friday, 24 April 2015
Mitel 3300 MCD MiVoice Business Telephone directory and digit blocks.
We have a customer who wanted to recognise their customers CLI and match a name to it for display the handset. I know it seems a bit old fashioned, but it's what they wanted. The have an MXE. The problem is they wanted to enter 4,500 of them.
I found I could import 1700 of them before it gave up. Looking at the system usage of the database dimension, I could see that it was not lacking in directory entries, it said it could have 20000 of them. What was lacking was digit blocks. The default is 12000 digit blocks.
I had to take a backup, re dimension the database to allow 20000 digit blocks, do a reboot, restore the database and reboot again to get more space.
If you don't know what an alpha tag entry should look like to do directory matching then it is in the format "Access digit, Tilde, full number". So if the customer is at 01245 406 407 and you dial 9 for an outside line, your directory entry would be
9~01245406407.
If you don't receive a leading digit on an inbound call then move the tilde along.
90~1245406407
The number has to be dial-able via ARS or the entry will be rejected.
www.telecomcare.net
I found I could import 1700 of them before it gave up. Looking at the system usage of the database dimension, I could see that it was not lacking in directory entries, it said it could have 20000 of them. What was lacking was digit blocks. The default is 12000 digit blocks.
I had to take a backup, re dimension the database to allow 20000 digit blocks, do a reboot, restore the database and reboot again to get more space.
If you don't know what an alpha tag entry should look like to do directory matching then it is in the format "Access digit, Tilde, full number". So if the customer is at 01245 406 407 and you dial 9 for an outside line, your directory entry would be
9~01245406407.
If you don't receive a leading digit on an inbound call then move the tilde along.
90~1245406407
The number has to be dial-able via ARS or the entry will be rejected.
www.telecomcare.net
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