The user wanted a button that would always divert their phone to their mobile and one that would lift the divert, no matter what they had done in the forwarding settings on their phone.
Here is what we did.
Create a speed dial for their mobile e.g. 100 = 07989654321
Check the Call Forward -Third party code (*65 on this system)
Check the Cancel Call Forward -Third party code (*75 on this system)
Check their extension number (220)
On a key on their phone set a user speed call of *65 220 100 (miss out the spaces) to divert
On the next key enter *75220
Maybe it seems simple to you but it took me a while to get there!
John Rogers
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