Change to Windows mapped drives - Caught me out when saving from Mitel interface

We have been making a move to use Windows 8 and 10 on our laptops and have found a problem with the Mitel System Administration and Diagnostics software and other pieces of software that use mapped drives.

Each user has tended to map their own drives, but while they appear in file explorer, in another program when you go to save, the mapped drive may not be there.

This turned out to be due to some programs automatically running as an administrator, and then not being able to see the drives mapped by a user.

To fix this

• Open an elevated command prompt (Right click on Command Prompt and 'Run as administrator).
• Map the drive again using the Net Use command.

An example net use might look like

Net Use y: \\192.168.1.2\Share /USER:mydomain\username mypassword /PERSISTENT:YES

This will map a y drive that goes to the server 192.168.1.2 with a shared folder called share.

I hope this helps another user out.

John Rogers
Telecom Care Ltd